Shipping policy

Business location and fulfilment

Tulique is based and operated in India. We sell to customers in the United States, Australia and New Zealand. Orders are fulfilled through third-party suppliers and mainly ship from China.

Shipping Policy

Processing Time

Orders are typically processed within 1–3 business days. Processing times may vary depending on product availability, order volume, and our fulfillment partners.

After processing, our fulfilment partners dispatch your order. Orders mainly ship from China.

Shipping Availability

Tulique Store accepts and delivers orders within the United States, Australia and New Zealand. All orders are shipped to addresses located within the United States, Australia and New Zealand.

Orders are fulfilled through third-party suppliers and mainly ship from China. Dispatch locations may vary by product.

Shipping Costs

We offer FREE shipping on all orders, with no minimum purchase required. Shipping costs are already included in the product price.

Estimated shipping and delivery times

Shipping takes an estimated 3-10 business days after dispatch, in addition to 1-3 business days for order processing. The estimated total time from placing an order to delivery is 4-13 business days for the United States, Australia and New Zealand.

  • United States: 3–10 business days
  • Australia: 3–10 business days
  • New Zealand: 3–10 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or high-demand periods.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking details generally become available within 1–2 business days after shipment.

Customers may receive additional email notifications regarding shipment status and delivery updates as their order progresses.

Order Changes & Address Accuracy

Please ensure your shipping address is accurate before placing your order. We cannot guarantee address changes once an order has entered processing or production.

Orders returned due to incorrect or incomplete addresses provided by the customer may require additional shipping charges for reshipment.

Delays

While we strive to deliver orders on time, we are not responsible for delays caused by:

  • Carrier disruptions

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • High shipping volumes

  • Other circumstances beyond our control

If your order experiences a significant delay, please contact our support team and we will do our best to assist you.

Lost or Damaged Orders

If your order arrives damaged or has not arrived by the end of the estimated delivery window, email admin@tuliquestore.com. For damaged items, please contact us promptly, preferably within 7 days of actual delivery. This reporting request does not limit your applicable consumer rights.

Please include:

  • Your order number

  • Photos of the damaged item and packaging (if applicable)

We will review the issue and work toward an appropriate resolution.

Contact Us

For any shipping-related questions, please contact us at:

Email: admin@tuliquestore.com

Import duties and delivery charges

Customers do not pay import duties, import taxes, customs-clearance fees or other charges on delivery. Tulique covers any such delivery-stage charges. Shipping is free to the United States, Australia and New Zealand. The amount shown at checkout is the total you pay us for your order. If a carrier requests a payment on delivery, contact admin@tuliquestore.com so we can resolve it.