Refund policy

Returns and refunds

We do not offer change-of-mind returns or exchanges, including for buyer's remorse, accidental orders or an incorrect size selected by the customer. Please check your order details before purchasing.

Products damaged on delivery

If your product arrives damaged, email admin@tuliquestore.com or use the Replacement Claims link in our footer. Please report the damage promptly, preferably within 7 days of delivery, and provide your order number, a description of the damage and clear photos of the product and packaging where available.

Once the claim is approved, we will provide return instructions and a prepaid return shipping label at no cost to you. Use the supplied label and return the product covered by the approved claim. Depending on the product and return arrangements, approved returns may be sent to China or to a local warehouse in your country (United States, Australia or New Zealand). We will communicate the assigned return country and full address with your return instructions and prepaid shipping label before you send the item. You do not pay return shipping for an approved damaged-item claim. Do not send goods to our published business address unless instructed. We will issue an approved refund to the original payment method within 1 business day after the returned item has been received and checked against the claim. Your bank or payment provider may take additional time to display the credit. This process does not limit your applicable consumer rights.

Consumer rights and other order problems

This policy does not exclude or restrict rights under applicable consumer law, including rights relating to defective, incorrect, misdescribed or undelivered goods. The 7-day reporting request does not limit those rights. Please email us if you experience any of these problems; we will provide the remedy required by applicable law.

Lost packages

If your order has not arrived by the end of the estimated delivery window, contact us with your order number. We will investigate with the carrier and arrange an appropriate resolution, subject to your applicable consumer rights.