Custom Initial Keychain - Engraved Stainless Steel

Replacement Claims

Return & Refund Policy

My Claims

Claim #12345

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Submitted on May 20, 2026

Claim #12344

Approved

Submitted on May 15, 2026

Claim #12343

Rejected

Submitted on May 10, 2026

Terms of Service

Last updated: May 26, 2026

OVERVIEW

Welcome to Tulique! The terms "we", "us" and "our" refer to Tulique. Tulique operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Tulique is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy available on our website. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We have made every effort to display our products and services as accurately as possible. However, actual colors and product appearance may vary depending on your device, screen settings, and manufacturing variations.

Many of our products are made-to-order and produced specifically for each customer through third-party fulfillment partners.

We do not warrant that the appearance or quality of any products or services purchased by you will exactly match your expectations or on-screen representations.

All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities at our discretion.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Tulique reserves the right to accept or decline any order at our discretion. Your order is not accepted until payment has been successfully processed and confirmation has been provided.

Please review your order carefully before submission. Because many of our products are made-to-order, orders generally cannot be canceled, modified, or exchanged once production has begun.

In the event we change or cancel an order, we will attempt to notify you using the contact information provided at checkout.

Your purchases are subject solely to our Refund Policy available on our website.

You represent and warrant that purchases are for personal use only and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, promotions, and discounts may change without notice. Prices shown at checkout are the prices applicable to your order.

Unless otherwise stated, prices do not include taxes, shipping fees, customs duties, or import charges.

You agree to provide accurate billing, payment, and account information and to promptly update such information as necessary.

You represent and warrant that:

you are authorized to use the payment method provided,
payment information is accurate,
and charges incurred by you will be honored by your payment provider.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, supply chain disruptions, or events beyond our control.

Once products are transferred to the shipping carrier, risk of loss passes to you.

Certain products may be manufactured and fulfilled by third-party print-on-demand production partners.

SECTION 6 - INTELLECTUAL PROPERTY

All content available through the Services, including but not limited to text, graphics, logos, images, product designs, videos, audio, and software, is owned by Tulique, Shopify, licensors, or affiliates and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, transmit, or exploit any part of the Services without prior written permission.

All rights not expressly granted are reserved.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services that we neither monitor nor control.

Such tools are provided "as is" and "as available" without warranties of any kind. Your use of optional third-party tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites or services. We are not responsible for examining or evaluating the content, accuracy, or practices of such third parties.

Your use of third-party websites is entirely at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Tulique is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases made through our store are made directly with Tulique and not with Shopify.

You acknowledge that Shopify is not responsible for products purchased from Tulique or any disputes arising from such purchases.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy available on our website.

Because the Services are hosted by Shopify, Shopify may collect and process personal information in order to provide and improve the Services.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

SECTION 11 - FEEDBACK

If you submit reviews, suggestions, comments, ideas, or other feedback, you grant Tulique a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such feedback for any purpose.

You agree that your feedback:

does not violate any law,
does not infringe third-party rights,
and does not contain unlawful, abusive, defamatory, or malicious material.

We reserve the right to remove feedback at our discretion.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct errors, update information, or cancel orders at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may not use the Services:

for unlawful purposes,
to violate laws or regulations,
to infringe intellectual property rights,
to harass or harm others,
to transmit malware or malicious code,
to spam, scrape, crawl, or automate access to the Services,
or to interfere with the security or operation of the Services.

We reserve the right to terminate access for violations of these Terms.

SECTION 14 - TERMINATION

We may terminate or suspend access to the Services at any time without notice if we believe you have violated these Terms.

Any obligations or liabilities incurred prior to termination shall survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Services and all products offered through the Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

We do not guarantee uninterrupted, secure, or error-free operation of the Services.

To the fullest extent permitted by law, Tulique disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Tulique and its affiliates, partners, employees, service providers, licensors, and Shopify shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless Tulique, Shopify, affiliates, partners, employees, contractors, and service providers from any claims, liabilities, damages, losses, or expenses arising from:

your breach of these Terms,
your violation of applicable laws,
or your misuse of the Services.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Failure by Tulique to enforce any provision of these Terms shall not constitute a waiver of such provision.

These Terms, together with our policies, constitute the entire agreement between you and Tulique regarding the Services.

SECTION 20 - ASSIGNMENT

You may not transfer or assign your rights under these Terms without our prior written consent.

We may assign or transfer these Terms without restriction.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Bihar, India.

SECTION 22 - CHANGES TO TERMS OF SERVICE

We reserve the right to modify or update these Terms at any time by posting updated versions on our website.

Your continued use of the Services following any changes constitutes acceptance of the revised Terms.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

admin@tuliquestore.com

Tulique
Patna, Bihar, India

Privacy Policy

Last updated: May 26, 2026

Tulique operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Tulique is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact details including your name, billing address, shipping address, phone number, and email address.
Payment and transaction information including payment confirmation, transaction details, and order history.
Account information including your username, password, preferences, and settings.
Shopping activity including products viewed, added to cart, wishlist activity, purchases, returns, exchanges, or cancellations.
Communications with us including customer support inquiries and other messages you send to us.
Device and usage information including your IP address, browser type, device information, and interaction with the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, contact us, or otherwise interact with the Services.
Automatically through cookies, analytics tools, and similar technologies when you use the Services.
From service providers and partners who assist us in operating the Services.
From Shopify and related third-party integrations used to operate our store.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide and Improve the Services

To process orders, payments, shipping, returns, replacements, customer support requests, and to improve your shopping experience.

Marketing and Advertising

To send promotional emails, updates, abandoned cart reminders, and advertisements related to our products and services, where permitted by applicable law.

Security and Fraud Prevention

To protect our store, customers, and transactions from fraud, abuse, unauthorized access, or other harmful activity.

Communication

To respond to your inquiries, provide customer support, send order updates, and maintain communication with you.

Legal Compliance

To comply with applicable laws, regulations, legal requests, or enforce our policies and terms.

How We Share Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and fulfill orders, including:

Shopify and related ecommerce service providers
Payment processors
Shipping and logistics providers
Print-on-demand fulfillment partners such as Printify
Analytics and marketing providers
Fraud prevention and security providers

We may share necessary order and shipping information with our print-on-demand fulfillment partners and shipping providers in order to manufacture and deliver your products.

We may also disclose information:

when required by law,
to protect our rights or customers,
during a business transfer, merger, or acquisition.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information in order to provide and improve the Services.

Information you submit to our store may be shared with Shopify and third parties that assist in operating the platform. To learn more about how Shopify handles personal information, please visit Shopify’s Privacy Policy:
https://privacy.shopify.com/

Cookies and Tracking Technologies

We use cookies and similar technologies to:

operate and improve the Services,
remember your preferences,
analyze traffic and store performance,
provide marketing and advertising functionality.

You may manage cookie preferences through your browser settings.

Damaged or Defective Product Claims

If you submit a damaged, defective, or incorrect item claim, we may collect photos of the product, packaging, and shipping label in order to verify and process your request.

Third-Party Websites and Links

The Services may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices, security, or content of such third-party services.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so that we may remove the information.

Security and Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

provide the Services,
comply with legal obligations,
resolve disputes,
enforce agreements and policies.

Your Rights

Depending on your location and applicable law, you may have rights including:

Access to your personal information
Correction of inaccurate information
Deletion of personal information
Restriction or objection to certain processing
Data portability
Opt-out of marketing communications

To exercise any applicable privacy rights, please contact us using the information below.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with the revised effective date.

Contact

If you have questions about this Privacy Policy or would like to exercise your privacy rights, you may contact us at:

Email: admin@tuliquestore.com

Location: Patna, Bihar, India

Return & Refund Policy

Refund & Return Policy

At our store, all products are made-to-order specifically for each customer. Because of this, we do not accept returns, exchanges, or cancellations for:

Incorrect size selection
Change of mind
Buyer’s remorse
Accidental orders
Incorrect shipping address provided by the customer

Please carefully review your order details before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, we will gladly provide a replacement.

To request assistance, please submit your claim through the "Replacement Claims" link available in the footer of our website within 7 days of delivery and include:

Your order number
A description of the issue
Clear photos showing the problem and the product packaging

Once the issue is verified, we will arrange a replacement or refund at no additional cost.

Lost Packages

If a package is lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Shipping Policy

Please add your shipping policy here.

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